ITIL 4 builds on what we are already familiar with. Used by thousands of organizations around the world, ITIL is globally accepted as the best practice standard for IT Service Management. With ITIL, organisations can:
- Align IT services with business priorities to achieve the organisation’s strategic objectives
- Increase value to the service portfolio while reducing costs and risks
- Increase the competencies, capabilities, and productivity of IT staff and better utilize the skills and experience of personnel
- Improve user and customer satisfaction with IT as well as the end-user perception and brand image Framework integration.
- No longer is it possible to say that one set of practices on its own is better than another.
- ITIL 4 provides a holistic end-to-end picture that integrates frameworks such as Agile, DevOps and Lean IT.
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